Frequently Asked Questions
Everything you need to know about your CAMILLA shopping experience.
How can I track my CAMILLA order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for online purchases?
We offer returns on full-priced items within 30 days of purchase, provided they are in original condition with tags attached. Sale items may be subject to different conditions.
Do you offer international shipping?
Yes, CAMILLA ships to most countries worldwide. Shipping costs and delivery timeframes vary depending on your location and will be calculated at checkout.
How do I care for my silk garments?
To preserve the vibrancy and delicate nature of our silk, we recommend professional dry cleaning or a gentle hand wash using specialized silk detergent.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Afterpay.
Can I change or cancel my order after it has been placed?
As we strive to process orders quickly, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our customer care team immediately for assistance.